Privacy Policy
Last updated: 31 October 2025
Dr. Michelle Willis, ND (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when visiting our website or receiving care at our clinic.
Information We Collect
We may collect the following types of information when you use our website or services:
- Personal Information: Name, email address, phone number, and other details you provide when booking an appointment, submitting a form, or contacting us.
- Health Information: Information shared during consultations, including medical history and treatment notes.
- Technical Information: Data such as your IP address, browser type, and usage patterns when you visit our website.
How We Use Your Information
Your information may be used for:
- Scheduling and managing your appointments
- Responding to your questions or inquiries
- Providing medical care and maintaining health records (as required by law)
- Improving our website and patient services
- Sending educational materials, newsletters, or offers (only if you’ve opted in)
Sharing of Information
We will never sell or rent your personal information. Your data may only be shared with:
- Authorized staff members for the purpose of providing care
- Third-party service providers who assist with scheduling, billing, or secure email communication (bound by confidentiality agreements)
- Legal or regulatory authorities if required by law
Data Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. While no system can guarantee 100% security, we follow industry best practices to safeguard your information.
Your Rights
As a patient and website user, you have the right to:
- Access and request a copy of your personal data
- Correct or update your information
- Withdraw consent for marketing communications
- Request deletion of your data, subject to legal or medical record-keeping requirements
Cookies & Website Tracking
Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings if you prefer not to be tracked.
Third-Party Links
Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings if you prefer not to be tracked.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
One phone # for all: 604-888-8325